FAQ
Frequently asked questions
Answers to common questions about insurance, appointments, and our four South Florida locations. Can't find what you're looking for? Give us a call — we're happy to help.
We accept Medicare & MedicaidWhat insurance plans do you accept?
We accept a range of insurance plans, including Devoted (Medicare), Aetna (PPO & Commercial Plans / Medicare / Medicaid), Preferred Partners (Medicaid / Medicare), Solis (Medicaid / Medicare), Florida Blue (Blue Care, Blue Choice, Blue Options, Blue Select & Simply Blue), United Healthcare (Commercial, Medicaid / Medicare), Prominence (Medicare Advantage), Oscar (Accepted through Market Healthplans), Market Healthplans (My Blue). We also accept cash and credit/debit card payments. Don't see your plan listed? Call us at (561) 879-4006 to confirm.
Where are your locations?
We have four locations in West Palm Beach and the surrounding communities: Loxahatchee (Headquarters) at 12977 Southern Boulevard, Professional Building V, Suite 202, Loxahatchee, FL 33470, phone (561) 879-4006; West Palm Beach at 3472 Forest Hill Blvd, Suite 3B, West Palm Beach, FL 33406, phone (561) 473-9044; Belle Glade at 124 SW 1st St, Belle Glade, FL 33430, phone (561) 448-3114; and Port St. Lucie at 439 NW Prima Vista Blvd, Port St. Lucie, FL 34983, phone (772) 236-1878.
How do I schedule an appointment, and are you accepting new patients?
Yes — all four of our locations welcome new patients. The best way to schedule is to call the location nearest you directly: Loxahatchee at (561) 879-4006, West Palm Beach at (561) 473-9044, Belle Glade at (561) 448-3114, or Port St. Lucie at (772) 236-1878. Our team will help you find a convenient time, and same-day appointments and walk-ins are available at every office.
What languages do your providers speak?
Dr. Shahnaz Akhter, MD, at our West Palm Beach location speaks Bengali, English, Hindi, and Urdu. Dr. Gurpreet Singh Sareen, MD, at our Loxahatchee location speaks Spanish. If language support matters for your visit, let our staff know when you call to schedule so they can plan accordingly and make sure the right provider is available for your appointment.
Do you offer telemedicine appointments?
We offer telemedicine for certain visit types where a remote appointment is appropriate for the care being provided. Availability depends on the office and the reason for your visit, so please call your nearest location — Loxahatchee, West Palm Beach, Belle Glade, or Port St. Lucie — and our staff will tell you whether telemedicine fits your situation.
How do I access my health records or ask about my privacy rights?
Call your nearest location and our staff will help you request your records or exercise any of your privacy rights. For details on how we handle your health information, see our Notice of Privacy Practices and Privacy Policy.
How much does a visit cost if I do not have insurance?
The practice lists self-pay fees of $160.00 for a new patient consultation and $100.00 for an existing or follow-up visit, and it also accepts cash and credit or debit cards. If you have insurance, call the office you plan to visit and staff will check your specific plan before you come, so the cost is clear ahead of time.
Do I need an appointment, or can I walk in?
Same-day appointments and walk-ins are welcome at every office. Calling first is still helpful, ideally in the morning, because staff can tell you the best time to come and what to bring. If your symptoms are severe or you think you may be having an emergency, call 911 instead of waiting for an office visit.
What are your office hours?
Every office is open Monday through Friday, 8:00 AM to 5:00 PM. Call the office you plan to visit if you want to confirm availability before you come. The phone number for each location is listed on the Locations page.
Which office has in-house lab services?
In-house lab services are offered at the West Palm Beach office, 3472 Forest Hill Blvd, Suite 3B, so many blood draws can be done during the visit. Which tests run on site and which go to an outside lab depends on the test, and the front desk at that office can tell you when you call (561) 473-9044.
Which offices offer EKGs, joint injections, and wound care?
EKG and heart health screening, joint injections, and wound care and minor procedures are offered at the Loxahatchee and West Palm Beach offices. The Belle Glade and Port St. Lucie offices have not confirmed those procedures, so call (561) 448-3114 or (772) 236-1878 before you book, and staff will point you to the right office.
Is there an office in Wellington, Royal Palm Beach, or Greenacres?
No. The practice has offices in Loxahatchee, West Palm Beach, Belle Glade, and Port St. Lucie. Patients from Wellington, Royal Palm Beach, and the western communities usually choose Loxahatchee, and patients from Greenacres, Lake Worth, and Palm Springs usually choose West Palm Beach, depending on drive time.
What should I bring to my first visit?
Bring a photo ID, your insurance card, a current medication list, and any recent lab or imaging results you have from other providers. Arriving a few minutes early to complete any remaining paperwork helps the visit start on time, and staff can tell you if anything else is useful for your specific appointment.