We accept Medicare & Medicaid
Serenity By A Dr. Sareen

FAQ

Frequently asked questions

Answers to common questions about insurance, appointments, and our four South Florida locations. Can't find what you're looking for? Give us a call — we're happy to help.

We accept Medicare & Medicaid

What insurance plans do you accept?

We accept a range of insurance plans, including Devoted (Medicare), Aetna (PPO & Commercial Plans / Medicare / Medicaid), Preferred Partners (Medicaid / Medicare), Solis (Medicaid / Medicare), Florida Blue (Blue Care, Blue Choice, Blue Options, Blue Select & Simply Blue), United Healthcare (Commercial, Medicaid / Medicare), Prominence (Medicare Advantage), Oscar (Accepted through Market Healthplans), Market Healthplans (My Blue). We also accept cash and credit/debit card payments. Don't see your plan listed? Call us at (561) 879-4006 to confirm.

Where are your locations?

We have four locations across South Florida: Loxahatchee (Headquarters) at 12977 Southern Boulevard, Professional Building V, Suite 202, Loxahatchee, FL 33470, phone (561) 879-4006; West Palm Beach at 3472 Forest Hill Blvd, Suite 3B, West Palm Beach, FL 33406, phone (561) 473-9044; Belle Glade at 124 SW 1st St, Belle Glade, FL 33430, phone (561) 448-3114; and Port St. Lucie at 439 NW Prima Vista Blvd, Port St. Lucie, FL 34983, phone (772) 236-1878.

How do I schedule an appointment?

The best way to schedule is to call the location nearest you directly. Our team will help you find a convenient appointment time. See the location phone numbers above, or visit our Contact Us page.

Are you accepting new patients?

Yes. All three of our locations welcome new patients, and same-day appointments and walk-ins are available.

What languages do your providers speak?

Dr. Shahnaz Akhter, MD, at our West Palm Beach location speaks Bengali, English, Hindi, and Urdu. Dr. Gurpreet Singh Sareen, MD, at our Loxahatchee location speaks Spanish. If language support is important for your visit, let our staff know when you call to schedule.

Do you offer telemedicine appointments?

We offer telemedicine for certain visit types. Please call your nearest location to ask whether a telemedicine appointment is appropriate for your needs.

How do I access my health records or ask about my privacy rights?

Call your nearest location and our staff will help you request your records or exercise any of your privacy rights. For details on how we handle your health information, see our Notice of Privacy Practices and Privacy Policy.